Summary

As a collaborative leader committed to team building, I use a combination of hands-on leadership and self-empowerment to achieve corporate goals. My experience contains a proven record of managing diverse organizational priorities to produce an excellent product with a substantial financial return.

Career Objective

As an IS Director, to lead a team of professionals using their strengths and skills to achieve competitive success.

Microsoft Certified Systems Engineer, SMU, September 1998.

Microsoft Certified Professional, SMU, July 1998.

College of the Canyons, Business Management Courses, 1992.

B.A. Environmental Biology, California State University Northridge, 1990.

March 1994 – Present.

Designed, implemented, and supported an accounts receivable factoring package for the community banking industry. Managed programming, training, and help-desk support staff. Developed the on-site training program and implemented regional training seminars. Created the internal network structure to allow collaborative communications between the sales, marketing, support, and administrative staffs.

Since I joined Banking Solutions in 1994, it has grown from 14 banks to 250 banks located in 23 states. Annually, this program generates over $40 million in revenue for the banks and BSI, tracking 250,000 transactions and funding over $1 billion in small business receivables.

August 1997 – Present.

Design, implement, and support Internet extensions for Banking Solutions, Inc. This includes electronic submissions of transactions, web-hosting results, and electronic submissions of customer statements to a third-party outsourcer.

April 1989 – March 1994.

Developed departmental proposals to procure computer systems. Maintained a district-wide database of departmental projects in conjunction with project management software to aid the development of a strategic plan.

References

Available upon Request

Professional Profile

Business Management Experience:	Technical Experience:
Recruiting, Interviewing and Hiring	Windows NT, Windows 98, Windows 95, Windows 3.1
Performance Appraisals and Promotions	TCP/IP Networking
Project Management and Budgeting	Delphi, Pascal, and Internet Application Development
Proposals and Vendor Negotiations	Novell NetWare
Development of Procedure Guidelines	MS Exchange, WINS, DNS, DHCP, RAS, IIS
Purchasing and Compliance Audits
Training:	Personal Strengths:
On-site and Seminar Training	Exceptional ability to build rapport with customers and colleagues
Developed Training Plans for Career Development	Detail oriented and very conscientious
Technical Writing / User Manuals	Always provide high quality service
Marketing Experience:	Highly organized and logical in troubleshooting
Technical Sales	Accomplished in follow-up and follow-through
Electronic Research	Able to communicate technical jargon with non-technical customers
Pro Forma Analysis